We have a 30 day no questions asked return service:
Simply contact us through the "contact" page with your name and order number.
Post item to our address, which will be provided by email (personally we use Parcelforce as "they have a collect at your address service," they can bring the postage label with them. All that would be required is to repackage the order).
Customer is responsible for return postage cost (services like ParcelMonkey are good tools to get a comparison on price).
Upon receipt of the return we will issue a refund. Refunds can take up to 10 working days to process. If this is a problem contact us and we can arrange a bank transfer.
Damaged or Faulty Items
First of all, we apologise this has happened. We have a low fault and returns rate however these things do happen. We are proud of how we resolve these issues promptly and with a great effort to minimise inconvenience.
Please email us straight away, quoting your name, order number and send us clear photos of the fault so we can help to resolve this promptly.
We prioritise return orders above standard orders to resolve issues expeditiously.
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